Run Your Entire Courier Operation on One Platform

ITEcargo — Courier Management Software Built for South Africa

From the moment a waybill is created to final proof of delivery, ITEcargo automates the work your team does by hand today. GPS-based tracking, automatic manifesting, driver apps, agent integrations, and integrated accounting — with SWAD machines that weigh, measure, and photograph freight as it moves through your floor.

ITE development team planning and collaborating on software projects
ITEcargo courier management software technology stack and infrastructure

Built for How Couriers Actually Work

ITEcargo was built alongside working courier companies, not in a boardroom. Everything is GPS-driven: waybills manifest themselves through their entire lifecycle — collection, line-haul, inter-branch transfer, and final delivery — without your ops team touching a thing. Drivers get optimized routes on real road-network data, and your warehouse floor stays organised with geofenced bays.

Connect your agents, plug live shipping rates into your customers' ecommerce stores, give customers a self-service portal, and run your books in the same system with fully integrated accounting. Start on the plan that fits your volume today — ITEcargo grows with you from your first branch to a national network.

Solving Real Courier Challenges

We understand the bottlenecks that hold courier companies back. Here's how ITEcargo solves them.

Lost & Misrouted Freight

Manual sorting and planning leads to human error, resulting in parcels being loaded onto the wrong vehicles or sent to the wrong branch.

The ITEcargo Solution

GPS-based automated manifesting and bay-number geofencing ensure every scan automatically directs the parcel to its exact next location. If it's scanned into the wrong bay or vehicle, the system immediately flags the error.

Revenue Leakage

Customers frequently under-declare weight and dimensions. Without the time to measure every parcel, couriers lose out on chargeable volumetric weight.

The ITEcargo Solution

Integrated SWAD machines instantly capture precise weight, dimensions, and photographs. The system automatically recalculates the rate based on the actual volumetric weight, ensuring you bill for exactly what you carry.

High Admin Overhead

Operations teams spend hours manually capturing waybills, generating quotes, and answering "Where is my parcel?" calls from customers.

The ITEcargo Solution

Ecommerce integrations automatically pull in waybills. A dedicated customer portal allows clients to generate their own quotes, track parcels in real-time, and manage their own accounts without calling your office.

Agent Network Blindspots

Handing freight over to third-party agents often means losing visibility. You don't know the status until the agent sends a spreadsheet or an email.

The ITEcargo Solution

Agent integrations and dedicated Agent Portals keep everything in one system. When an agent updates a status or captures a POD, it reflects instantly in your system, maintaining complete transparency.

Rigid Pricing Structures

Managing complex rate cards for different customers, areas, and weight breaks in spreadsheets makes it impossible to quickly adapt to market changes or fuel hikes.

The ITEcargo Solution

Our Advanced Repricing system lets you globally adjust rates (e.g., +5% on regional lanes) and simulate the effect on historical data before going live, giving you total control over margins.

Disconnected Systems

Running separate software for operations, accounting, HR, and warehousing leads to duplicated data entry and conflicting reports.

The ITEcargo Solution

ITEcargo offers a fully integrated ecosystem. Operational waybills seamlessly flow into the integrated Accounting System for accurate invoicing, while HR, Payroll, and Warehousing all speak the same language.

Inefficient 3PL Fulfillment

Dispatching drivers to collect daily orders from your customers' premises wastes time, costs money, and delays the final delivery process.

The ITEcargo Solution

Our Warehousing add-on lets customers store inventory at your branches. E-commerce orders automatically trigger picking straight from your warehouse shelves into the delivery vehicle, eliminating the collection leg entirely.

Messy Owner-Driver Payouts

Managing independent service providers (ISPs) with complex payout rules leads to manual invoicing errors and disputes over earnings.

The ITEcargo Solution

An integrated ISP system uses the same powerful pricing engine for payouts. Automated debit/credit invoicing and month-end driver reports ensure completely transparent earnings.

Untracked Damage Claims

Handling lost or damaged parcel claims via messy email threads makes it impossible to track progress, evidence, and final resolutions.

The ITEcargo Solution

A built-in claims system allows customers to lodge issues and upload photographic evidence directly. Investigate, approve, or reject claims seamlessly within the platform.

ITEcargo Pricing Plans

Choose the perfect plan for your courier business needs

Starter

R15k/mo
1,500 waybills included
+R8 per extra waybill
  • Digital POD
  • Inter-branch routing
  • SMS & email notifications
  • COD & card payments
  • 1 Agent integration
  • Customer portal
  • Ecommerce fulfillment
  • Real-time communication
  • Mobile Android app suite
  • Integrated printer app
  • Emergency landline support
R15,000 implementation & training fee

Growth

R28k/mo
5,000 waybills included
+R6.50 per extra waybill
  • Everything in Starter
  • 3 Agent integrations
  • Integrated ticket system
  • Customer API access
  • Route optimization
R28,000 implementation & training fee

Professional

R48k/mo
12,000 waybills included
+R5 per extra waybill
  • Everything in Growth
  • Ultd Agent integrations
  • Live ecommerce rates
  • Advanced reporting
  • Agent portal
  • Priority support
  • Digital POD with PIN Verification
  • Map-based routing zones
  • Bay-number geofencing
R48,000 implementation & training fee

Scale

R85k/mo
30,000 waybills included
+R3.50 per extra waybill
  • Everything in Professional
  • Discounted overage rate
  • Dedicated support
  • Advanced repricing system
R85,000 implementation & training fee

Need something bigger?

We build custom enterprise-level packages tailored to your operation's exact volume and needs.

Lowest per-waybill rates Dedicated developers
Let's Talk Enterprise

Optional Monthly Add-ons

Need a specific capability without moving up a plan? Add it to your package for a monthly fee.

Warehousing
R7,500/mo
Starter & Growth plans
Geofencing areas
R3,000/mo
Growth plan
Bay-number geofencing
R2,500/mo
Growth plan
Agent portal
R3,000/mo
Growth & Professional
Claims system
R1,500/mo
Starter & Growth plans
Advanced repricing
R5,500/mo
Growth plan
ISP / Owner-Driver System
R5,000/mo + R150/driver
Available on all plans — manage owner-drivers with the same pricing and repricing engine, debit/credit invoicing, and month-end driver earnings reports.

SWAD Assisted Weighing & Dimensioning Machines

Assisted parcel scanning, weighing, and dimensioning that integrates seamlessly with ITEcargo. Parcels are placed manually on the platen, then the SWAD machine instantly reads the dimensions, weight, and photographs each parcel as your ops staff debrief drivers or receive freight.

SWAD Small

R4,000/mo (per device)
+ R15,000 once-off setup
  • Mounts on desks or integrates seamlessly between gravity roller conveyors
  • Max parcel size: 90cm x 80cm
  • Max weight: 250kg

SWAD Large

R6,500/mo (per device)
+ R30,000 once-off setup
  • Takes pallet-scale freight straight off a forklift
  • Max parcel size: Pallet size
  • Max weight: 2 ton

Once-off setup fee covers hardware manufacturing. Damaged hardware is repaired or replaced and billed at cost.

Integrated Accounting System for Courier Companies

Complete accounting software fully integrated with ITEcargo courier management system. Manage finances, payroll, invoicing, and reporting in one platform.

Basic

R4,000/mo (incl. VAT)
+ R5,000 once-off data take-on
  • Debtors, Creditors & Bank
  • Full ITEcargo integration
  • Limited to a single company
  • Document system
  • Integrated ticket system

Professional

R8,000/mo (incl. VAT)
+ R7,500 once-off data take-on
  • Everything in Basic
  • Assets management
  • Journaling tools
  • Procurement system
  • Expense claims

Enterprise

R15,000/mo (incl. VAT)
+ R12,500 once-off data take-on
  • Everything in Professional
  • Clock card management
  • NBC bargaining council compliance
  • Payment requisition
  • Up to 3 companies included

Accounting Add-ons & Services

Payroll System

R90/employee/mo

Available on all packages. Complete payroll system with payslips, EMP/SDL/UIF reports, and PAYE compliance.

Clock Card System

R60/employee/mo

Available from Professional only. Advanced time tracking and clock card management system integrated directly into your payroll.

UIF Declaration System

R20/employee/mo

Requires Payroll add-on. Automatically handles and completes your monthly UIF submissions to the department.

On-Demand Accounting Support

Service Tier Example Tasks Recommended Hourly Rate
Tier 1: Standard Bookkeeping Bank recons, capturing receipts, basic data cleanup. R500 / hour
Tier 2: Payroll & Compliance EMP501 submissions, EMP201 fixes, UIF declarations. R750 / hour
Tier 3: Complex Accounting Prior-year journal adjustments, forensic auditing. R1,200 / hour

Ready to Transform Your Courier Business?

Join forward-thinking South African courier companies using ITEcargo to streamline operations and boost growth

Schedule Demo

Customer Portal

Give customers self-service access to track parcels, view delivery updates, and reduce inbound support queries.

Ecommerce Fulfillment

Support picking, packing, and dispatch workflows with accurate scan events and operational visibility.

Integrated Printer App

Print labels and documents from within your workflow without switching tools, reducing errors and saving time.

Customer API Access

Expose controlled shipment creation, tracking, and status updates to your customers via API integrations.

Map-Based Routing Zones (Geofencing)

A sophisticated map-based routing system that controls which waybills route to which branch — or which agent branch — based on custom geographic zones you define. Smarter dynamic routing rules, tracking, and service-area handling out of the box.

Implementation & Training Fee

Our implementation and training fees ensure your system is set up correctly and your team is ready to succeed with ITEcargo.

What's included

  • Importing your customer list, branches, and addresses
  • Setting up your pricing and rate tables
  • Configuring your routes and delivery zones
  • Importing agent and integration configurations
  • Walk-through training session for your ops team

Accounting data take-on (accounting add-on)

  • Importing your balance sheet and opening balances
  • Setting up your chart of accounts

GPS-Based Lifecycle & Auto-Manifesting

Everything in ITEcargo is GPS-based. The system automatically manifests waybills throughout their entire lifecycle — from collection to final delivery — without manual intervention, keeping your operation accurate and your admin overhead low.

Inter-Branch Routing

When a driver returns freight to your branch, the system automatically manifests it to the correct destination branch or agent. If your branch has no direct link to the destination, ITEcargo automatically routes the freight via the nearest connected branch — no manual planning needed.

Route Optimization

Driver apps track GPS position and automatically order each driver's jobs into the most efficient route, powered by a routing engine built on real OpenStreetMap road-network data. Less time on the road, more deliveries per shift.

Claims System

Customers can lodge a claim for damaged or lost items directly in the system, upload photographic evidence, and track progress. Claims are investigated and either accepted and processed, or rejected — all managed inside ITEcargo.

COD & Card Payments

Offer cash-on-delivery accounts with card payment support. Your customers don't need a trading account to ship with you — opening your business up to walk-in and once-off customers.

Warehousing

Run multiple warehouses per branch for storing your customers' freight. Scan freight to and from bins organised in rows and columns, move stock up and down shelves, and see live stock-on-hand at any time.

  • Dedicated warehouse app for your warehouse staff
  • Bin, row, and column level scanning
  • Integrates with ecommerce fulfillment and waybill capture screens

Bay-Number Geofencing

Geofence the bay numbers on your warehouse floor — for example bays 1 through 9 — so different floor areas link to specific bays. The moment a driver brings freight back into your warehouse, it's directed to the right bay, keeping your floor clean and organised.

Live Rate Plugins

Show your real-time shipping rates directly at checkout on your customers' ecommerce stores. Shoppers see accurate courier pricing before they buy — and every quote comes from your live rate tables.

ISP / Owner-Driver System

Manage independent service providers (owner-drivers) using the same powerful pricing engine you use for customer rates — including all repricing tools.

  • Reprice hundreds of thousands of driver-labels and preview the net effect before going live
  • Debit and credit facilities with automated ISP-to-you invoicing
  • Drivers get a month-end report in their app showing every job and what they're earning

Mobile Android Ecosystem

Native Android applications tailored for your mobile workforce and hub staff.

  • Driver App: Handles daily trip sheets, route navigation, and captures PODs (including PIN verification) efficiently in the field.
  • Operations App: Specifically designed for hub activity—handles in-hub parcel scanning, loading, and manifesting to keep waybill statuses completely accurate as freight moves through your network.
  • Warehousing App: A dedicated WMS app for 3PL inventory. Receive your customers' products, scan stock into specific bins, rows, and columns, and manage the complete picking and packing process for e-commerce fulfillment. (Available exclusively with the Warehousing Add-on).

Advanced Repricing System

A three-dimensional rate matrix — origin branch, destination branch, and price key — with a what-if simulation engine on top.

  • Globally edit rates across all your customers in one action — e.g. +5% on base, +10% on regional, +20% on outlying
  • Reprice any number of months of historical labels and instantly see the effect on your bottom line
  • Happy with the result? Accept it, and the new prices go live across all customers immediately

Agent Portal

Give your agents their own logins so they can use the system as their own. Agents only see the waybills that have been assigned to them — a controlled interface to capture parcels, print labels, and track handovers within your process.

Agent Integrations

An agent integration allows the ITEcargo system to integrate with your agent, which expands your network as if your agent’s network was yours. All branches your agent has will now be part of your network.

If your agent does not have smart systems we can integrate with, no problem—we provide an Agent Portal so your agent can operate within your system. Your agent cannot capture their own waybills; they can only process the waybills you hand over to them. Your package limits are enforced too—for example, if your package includes only 1 agent integration, you can have only 1 agent portal.

Document System

More than just attaching receipts—our document system lets you link documents to any resource in the system so everything stays in one place.

  • Link documents to suppliers (contracts, leases, compliance docs)
  • Link documents to debtors/customers (SLAs, rate cards, agreements)
  • Attach supporting documents to transactions (e.g. expense images and proof)
  • Contract tracking with visibility of expiring contracts

Priority Support

Jump the queue. Your support tickets and calls are routed to our senior support staff first, ensuring faster resolution times for your operational issues.

Dedicated Support

Get direct access to a dedicated account manager and support specialist who understands your specific operational workflows, custom integrations, and business rules. No more explaining your setup from scratch.

Get Started with ITEcargo

1. Choose Your Courier Plan

2. Add-ons (Optional)

Accounting System

Available on all accounting packages.
Requires Payroll. Automatically does your monthly submissions.
Available from Professional. Included in Enterprise.

Other Add-ons

3. When would you like to start?

Cost Summary

Monthly Total
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Once-off Costs
R0
First Month (if immediate)
R0
Shipment Rate
R0/shipment
Days Remaining
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Total Due Today
R0

4. Your Information

5. Request Type